BBC News
12 October 2024
Under-25s fined for minor mistakes - how rail tickets are confusing passengers
Chris Annous, from the research organisation More in Common, says their work shows British people are frustrated with public bodies who penalise those who break rules accidentally.
“That train companies are so intensely pursuing those who make minor mistakes when navigating the complicated ticketing process, and not showing the same resolve on improving conditions for passengers, cuts to the heart of why so many feel the country simply isn’t working for ordinary people,” he says.